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Home Garden Terms and Conditions of Service

These Terms and Conditions set out the basis on which Home Garden provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation ordering or receiving the services from Home Garden.

Home Garden means the gardening service provider supplying the services under these Terms and Conditions, including its employees, contractors and agents.

Services means any gardening, landscaping, lawn care, hedge cutting, planting, garden maintenance, clearance or related works provided by Home Garden.

Site means the garden, land or property at which the services are to be carried out.

Contract means the agreement between Home Garden and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or service confirmation.

2. Scope of Services

Home Garden provides a range of gardening and outdoor maintenance services, including but not limited to lawn mowing, hedge trimming, planting, pruning, weeding, lawn care, garden clearances, tidy ups, and light landscaping works. The specific services to be provided will be set out in a quotation, service description or booking confirmation issued to the Customer.

Any descriptions, photographs or examples of previous work are for illustrative purposes only and do not form part of the contract unless expressly agreed in writing. Home Garden reserves the right to reasonably adjust methods and materials used in order to achieve substantially similar outcomes where necessary, provided that this does not materially reduce the quality of the services.

3. Booking Process

3.1 Initial enquiries

Customers may request a quotation or make a booking by contacting Home Garden and providing details of the required services, the Site address and preferred dates. Home Garden may request photographs, a description of current garden condition, and any access details in order to prepare an accurate estimate.

3.2 Quotations

Unless otherwise stated, quotations are estimates based on the information available at the time. If, on arrival at the Site, the actual scope of work is significantly different from that described, Home Garden will discuss any required changes to pricing or time before proceeding. Quotations are normally valid for a limited period from the date of issue. If the Customer accepts a quotation after the validity period has expired, Home Garden may revise the price to reflect any changes in costs or conditions.

3.3 Confirming bookings

A booking is confirmed when Home Garden issues a booking confirmation, which may include the date or date range for the visit, the nature of the services and the estimated price. Home Garden reserves the right to refuse or cancel a booking at its reasonable discretion, for example where the Site is unsafe or where the requested services are not suitable or lawful.

3.4 Changes to bookings

Requests to change the date, time or scope of a booking should be made as early as possible. Home Garden will use reasonable endeavours to accommodate changes but cannot guarantee availability. Changes may result in revised pricing or additional charges, which will be notified to the Customer in advance where practicable.

4. Customer Obligations

The Customer agrees to provide accurate information about the Site and any relevant conditions, including known hazards, access restrictions, pets, utilities, or underground services that might be affected by the work.

The Customer must ensure that Home Garden has safe and reasonable access to the Site for the duration of the visit, including any required parking permissions or entry arrangements. If access is not available on arrival and the visit cannot proceed, a call out or cancellation fee may be charged.

The Customer is responsible for obtaining any consents, approvals or permissions required for the services, including those from landlords, neighbours, local authorities or management companies, unless Home Garden has expressly agreed in writing to obtain such permissions on the Customer's behalf.

5. Pricing and Payment Terms

5.1 Pricing

Services may be charged on a fixed price, hourly rate or day rate basis, as set out in the quotation or booking confirmation. Unless expressly stated, prices are for labour only and exclude the cost of plants, materials and waste disposal. Any additional costs will be agreed with the Customer where reasonably practicable.

5.2 Deposits

Home Garden may require a deposit before confirming a booking, particularly for larger projects, purchase of plants and materials, or multi-day works. Deposits are usually non refundable once Home Garden has committed resources or ordered materials, except where Home Garden cancels the services for reasons not attributable to the Customer.

5.3 Payment terms

Unless otherwise agreed, payment is due immediately on completion of the services for single visits, or in staged instalments for longer projects as stated in the quotation or invoice. Home Garden accepts various forms of payment as advised at the time of booking or invoicing. Cash payments should only be made against a written receipt.

5.4 Late payment

Where payment is not received by the due date, Home Garden may charge interest on the outstanding amount at the statutory rate and may suspend further services until all overdue sums are settled. The Customer will be liable for any reasonable costs incurred by Home Garden in recovering overdue amounts, including debt collection and legal fees.

6. Cancellations and Rescheduling

6.1 Customer cancellations

If the Customer wishes to cancel or reschedule a booking, they should provide as much notice as possible. Home Garden may apply cancellation charges, particularly where notice is short or where materials have already been purchased. The applicable notice periods and charges will either be stated in the quotation or confirmed at the time of booking.

If cancellation occurs on the day of the scheduled visit, Home Garden reserves the right to charge a reasonable fee to cover travel time and lost work. For larger projects, specific cancellation terms may apply, which will be set out in the written quotation.

6.2 Cancellations by Home Garden

Home Garden may cancel or postpone services due to adverse weather conditions, safety concerns, staff illness, equipment failure, or other circumstances beyond its reasonable control. Where this occurs, Home Garden will offer an alternative date as soon as reasonably practicable. Home Garden will not be liable for any indirect loss, such as loss of enjoyment or loss of use of the garden, resulting from such cancellations.

7. Garden Conditions and Limitations

Gardens are living environments, and the results of gardening work can be influenced by many factors beyond the control of Home Garden, including soil quality, weather, pests, diseases, and the Customer's ongoing maintenance. While Home Garden will exercise reasonable care and skill, it does not guarantee the survival of plants, lawns or turf once the service is completed, unless a specific written guarantee has been provided.

Home Garden may decline to carry out work that it reasonably considers unsafe, excessively hazardous, or likely to cause damage to property that cannot be properly mitigated. Examples include working at unsafe heights, using equipment in unsuitable weather, or cutting trees and hedges that require specialist arboricultural services or statutory permissions.

8. Waste Handling and Environmental Regulations

8.1 Garden waste

Home Garden will normally tidy the work area and, where agreed, bag or stack green waste such as grass cuttings, prunings, leaves and branches. Unless waste removal is expressly included in the quotation, responsibility for disposing of bagged or stacked waste rests with the Customer.

8.2 Waste removal services

If the Customer requests waste removal, this will be charged separately. Home Garden will comply with applicable waste regulations in the United Kingdom, including duty of care requirements. Waste will be transported and disposed of only in authorised facilities or through licensed carriers, as required by law.

8.3 Prohibited waste

Home Garden will not remove or handle hazardous waste, contaminated soil, asbestos, chemicals, or any materials classified as hazardous or requiring specialist treatment. If such materials are discovered during the works, Home Garden may suspend services until the Customer arranges safe removal by an appropriate specialist.

9. Tools, Equipment and Property

Home Garden will normally supply its own tools and equipment. If, at the Customer's request, Home Garden uses tools owned by the Customer, no liability is accepted for any damage to such tools, and the Customer remains responsible for ensuring they are safe and suitable for use.

The Customer agrees not to use or interfere with Home Garden tools or equipment while on the Site. Children and pets should be kept away from areas where work is being carried out and where tools or machinery are in operation.

10. Liability and Insurance

10.1 Duty of care

Home Garden will carry out the services with reasonable care and skill, consistent with general industry standards for gardening services. Home Garden will take reasonable measures to protect the Customer's property while working on the Site.

10.2 Limitations of liability

Home Garden is not liable for any loss or damage that arises from inaccurate information provided by the Customer, from pre existing defects, from misuse or neglect by the Customer, or from events beyond Home Garden's reasonable control. Home Garden will not be liable for indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss of opportunity.

Except in cases of death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law, the total liability of Home Garden to the Customer arising out of or in connection with any contract shall not exceed the total amount paid or payable by the Customer for the services under that contract.

10.3 Insurance

Home Garden aims to maintain appropriate insurance cover for public liability and, where applicable, employers' liability. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the liability of Home Garden beyond the limits set out in these Terms and Conditions.

11. Complaints and Quality Concerns

If the Customer has any concerns about the quality of the services, they should contact Home Garden as soon as possible and, in any event, within a reasonable time after the services are carried out. Home Garden will investigate the issue and may, at its discretion, return to the Site to inspect the work.

Where a complaint is found to be justified, Home Garden may offer to rectify the work, provide additional services, or offer a partial refund, as it reasonably considers appropriate in the circumstances. This shall be the Customer's sole and exclusive remedy, subject always to the liability limitations set out in these Terms and Conditions.

12. Health, Safety and Access

Home Garden takes health and safety seriously and will follow reasonable safe working practices. The Customer agrees to cooperate with any requests made by Home Garden that are necessary for safety, such as keeping pets indoors, restricting access to certain areas, or turning off sprinklers and irrigation systems during the visit.

If unsafe conditions are discovered at the Site, such as unstable structures, exposed wiring, aggressive animals, or hazardous materials, Home Garden may suspend or terminate the services until the issues are remedied. In such cases, the Customer may be liable for reasonable costs incurred up to the time of suspension or termination.

13. Data Protection and Privacy

Home Garden may collect and process personal data relating to the Customer for the purposes of providing services, handling enquiries, managing accounts and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Home Garden will not sell personal data to third parties. Information may be shared with trusted suppliers or subcontractors where necessary to deliver the services.

14. Force Majeure

Home Garden shall not be in breach of contract or otherwise liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, flooding, storms, strikes, accidents, equipment breakdowns, regulatory changes or other unforeseen events. In such cases, Home Garden may suspend services for the duration of the event and will use reasonable endeavours to resume services as soon as practicable.

15. Amendments to These Terms

Home Garden may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking or quotation acceptance will apply to that particular contract. Any significant changes will normally be posted on the main terms page or notified to existing Customers where reasonably practicable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any contract for services between the Customer and Home Garden.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Any failure by Home Garden to enforce any right or provision shall not be deemed a waiver of such right or provision.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between Home Garden and the Customer in relation to the services provided and supersede any prior discussions, correspondence or understandings.


Frequently Asked Questions

We offer a full range of garden care across London, including lawn care, hedge trimming, landscaping, and seasonal garden maintenance. We also offer garden clearance and patio cleaning to maximise space and curb appeal. Our team uses industry-grade mowers, edge trimmers, and pressure washers, operated by DBS-checked, fully insured gardeners. We tailor every visit to your goals, from low-maintenance borders to complete makeovers. Quotes are transparent, with scheduling to suit access, pets, and your pace. You can check our Trustpilot and Google Reviews for real feedback alike.

Across London, our team uses proven horticultural methods and purpose-built tools to deliver safe, efficient results for lawns, borders, and patios. Before each visit, we perform a quick site check to identify hazards, access constraints, and any pets that may require temporary arrangements. Our DBS-checked staff wear PPE and follow strict safety protocols, using industry-grade equipment such as mowers, hedge trimmers, leaf blowers, pressure washers, and jet cleaners. We prioritise waste minimisation, reusing materials where possible and sending green waste to council-approved recycling streams or composting facilities. We favour native and non-toxic products, seasonal care plans, and water-wise irrigation strategies to keep gardens healthy with minimal environmental impact. Our work adheres to SafeContractor, the British Association of Landscape Industries, and ISO-style quality standards, ensuring consistency across projects. Transparent quotes, clear schedules, and communication via Trustpilot or Google Reviews help you feel confident about your investment.

All our gardening teams are DBS-checked, fully insured, and trained to high horticultural standards, giving you reliable, safe service across our service area. With over 9 years of professional gardening, and 3400+ gardening jobs completed locally, we bring depth and consistency to every project. To support quality, staff receive ongoing training on pruning, pest management, soil health, and machinery operation. We provide copies of certificates, current DBS checks, and a signed service agreement before starting work. Our accreditations include SafeContractor and British Association of Landscape Industries, with periodic audits to maintain high standards. Reviews and references are available on request, and we publish a gallery of before-and-after photos to demonstrate results. Some clients appreciate a steady DBS-checked, insured team visiting Hyde Park or Regent's Park area for reliability. Safety, risk assessment, and compliant operations are documented in every job file, and we can supply insurer-approved certificates. All operations comply with UK health and safety regulations, and we maintain an ongoing improvement plan with customer feedback integrated. We also work with local suppliers and green waste partners for ethical sourcing and responsible disposal. Continuing education is funded, with quarterly workshops on pruning techniques and irrigation technologies. Additionally, we share case studies and before-and-after galleries with clients to illustrate what is possible. Transparent scheduling, documented change orders, and post-project follow-up visits are standard practice. With our DBS-checked staff and robust safety protocols, you can trust us to protect your property and family. We welcome on-site demonstrations and can tailor training for any special equipment you may own.

Turnaround times depend on scope and weather, but for standard maintenance visits we typically schedule within 1-3 days, with flexible access arrangements. We confirm dates in writing, advise on necessary gate keys or parking, and coordinate with neighbours to minimise disruption. If you need a quick turnaround or weekend slot, ask us - we aim to work around your timetable. All pricing is clearly itemised in the quote, with no hidden charges. Payment can be made by card, bank transfer, or via invoice. Call our team to receive your no-obligation quote.

We serve central and outer boroughs with mobile crews ready to travel across the city to maintain and improve green spaces. The neighbourhoods and districts we commonly support include the Royal Borough of Kensington and Chelsea; Westminster; Camden; Islington; Hackney; Tower Hamlets; Lambeth; Southwark; Wandsworth; Hammersmith & Fulham; Brent; Lewisham; and Greenwich. We tailor visits to different property types, from small courtyard patios to larger lawned spaces, and we work with estate managers, local councils, and community groups. For each area, we maintain relationships with local suppliers and parks teams, ensuring materials meet safety and environmental standards. If your postcode falls outside these areas, contact us to check availability. We're locally trusted by neighbours and accredited by SafeContractor.

Our eco-friendly methods are designed to be practical and effective, with over 96% of techniques eco-friendly and non-toxic in every job. Across our service area, we combine compost, mulch, native plants, and careful irrigation to reduce chemical use. We use eco fertilizers, collect green waste for composting, and partner with council recycling streams where possible. We keep thorough records and can provide a sustainability statement on request. We prioritise quiet, respectful work hours and protect existing planting with careful pruning schedules. If you have preferred suppliers or specific products, we can accommodate when possible. Our equipment is modern, well-maintained, and used with attention to noise levels and the safety of pets and children.

Our team demonstrates clear, verifiable quality, including before-and-after photos, DBS-checked staff, and trusted reviews from Trustpilot and Google Reviews alike. With over 9 years of professional gardening, and 3400+ gardening jobs completed locally, we bring depth and consistency to every project. All staff are DBS-checked, and we publish proof of insurance and current certifications on request. We document work with photos and notes, and provide a final report that summarises care plans, plantings, and next steps. We encourage references from neighbours and local businesses, and our portfolio includes projects around Hyde Park and Regent's Park. We also carry SafeContractor and BALI memberships, reinforcing our adherence to high standards across landscaping and garden maintenance. Customer testimonials are accessible via Google Reviews and Trustpilot, and we routinely publish before-and-after galleries. We operate in accordance with ISO-like quality management principles and maintain detailed service agreements; transparency and accountability are central: we share progress updates, confirm scope changes in writing, and honour warranties on workmanship. Choose us for dependable, locally grounded gardening expertise.

Pricing is transparent, with detailed quotes issued before work begins, based on garden size, tasks, and access. All quotes include material costs, disposal fees, and any special equipment required, with no hidden charges. We confirm dates in writing and can adjust for weather or access changes. Payment terms are straightforward, and we accept card or bank transfer. Call our team to receive your no-obligation quote. We also share sample schedules and a rough timeframe so you know when to expect visits.

Safety is our top priority; we conduct site risk assessments before each visit and establish clear access plans for gates and pets. All staff wear PPE and are trained in safe handling of tools, with checks on equipment and ladders before use. We accompany any large machinery with spotters, and we close off work areas to protect family and pets. We itemise pricing in quotes and advise on access restrictions and times. All our work follows health and safety standards and is carried out by DBS-checked, insured teams. To reassure you, many clients request before-and-after photos or references from Trustpilot. Where access is limited, we draft a plan to minimise disruption, including weekend or after-hours slots, and we coordinate with neighbours to notify of works. All waste is cleared promptly and disposed of through licensed facilities.

We align with industry standards and invest in ongoing staff training to ensure consistently high garden care across our service area. To maintain quality, we align with ISO-style quality management principles and work with accredited bodies such as SafeContractor and the British Association of Landscape Industries. Accreditations and standards ensure every job meets high safety and environmental criteria, with regular audits and documented processes. All staff hold current DBS checks, and we operate with fully insured agreements. Our training covers pruning techniques, pest management, soil health, irrigation efficiency, safe machinery operation, and health and safety compliance. We perform pre- and post-work checks, with client sign-offs and a photo gallery demonstrating results. Our Trustpilot and Google Reviews reflect our reliability, with a track record of 3400+ local jobs and an average rating of 4.7 stars from 696+ verified reviews; over 9 years of professional gardening underpin the expertise we bring to every project. We maintain an auditable service-log and provide warranties on workmanship and plant health where applicable. Clients can request copies of certificates and letters of compliance. We also engage with local suppliers and parks teams to ensure responsible sourcing and disposal.

Here are common routes and places our teams pass or work near to make access easier and to help schedule visits with minimal disruption: Bond Street, King's Road, Oxford Street, Regent Street, Whitehall, Park Lane, Hyde Park Corner, Regent's Park, Victoria Street, Fulham Road, Notting Hill Gate, Chelsea Embankment. We plan around peak traffic times, street closures, and residential permit requirements, and we coordinate with building managers and caretakers to ensure smooth entry. If you have specific access needs, tell us in advance so we can tailor the plan.

We help you dispose of green waste responsibly by routing it to your local borough recycling centre or approved composting facilities. Where available, our team schedules a dedicated green-waste collection and we can supply the council site details for your area, plus tips on preparing materials. By using these sites, we help reduce landfill and support local soil health. If you prefer to compost at home, we can advise on setting up a small composting area and share best practices for maintenance.

Booking is straightforward: contact our team via phone or online form, and we'll arrange a suitable date and time. Prior to the first visit, expect a quick on-site assessment to identify goals, access, and safety considerations. We'll discuss a tailored plan, provide a written quote, and confirm any required permissions or gate arrangements. On the day, our DBS-checked gardeners arrive with PPE and the necessary tools, complete the agreed tasks, and share photos or notes from the visit. A follow-up call or message checks your satisfaction, and we'll adjust future visits if needed. You can expect transparent communication, reliable scheduling, and respectful, professional service throughout.
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